This privacy policy sets out how R.I.C Hemmings Timber Ltd uses and protects any information that you give R.I.C Hemmings Timber Ltd when you use this website. R.I.C Hemmings Timber Ltd is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.R.I.C Hemmings Timber Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Protecting your privacy

At RIC Hemmings Timber Merchants Ltd, we are 100% committed to protecting the privacy and security of our customers and suppliers. Data protection law outlines a number of different reasons for which a company may collect and process your personal data including the following: Consent: In specific situations, we can collect and process your data with your consent. For example when you subscribe to our newsletter. Contractual obligations: In certain circumstances, we need your personal data to comply with our contractual obligations. For example if you purchase an item from us requiring home delivery, we’ll collect your address details in order to deliver your item via the relevant courier. Legal compliance: If the law requires us to, we may need to collect and process your data. For example we can pass on details of people involved in fraud or other criminal activity affecting RIC Hemmings Timber Merchants Ltd to law enforcement. Legitimate interest: In some situations, we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, continuing purchase transactions.

Your rights

You have a lot of rights relating to your personal information, and we thought we’d start by setting these out for you: • The right to be informed about how your personal information is being used (like this notice!) • The right to access the personal information we hold about you. • The right to request the correction of inaccurate personal information we hold about you. • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances • The right to stop direct marketing messages, which you can do through unsubscribe, and to change your preferences in respect of the processing of your data at any time • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

About your information

Firstly, we will not sell your personal information to anyone. We do not share your data with other third parties other than those required to legitimately run our business. Your personal data will only be shared with trusted third parties. For example delivery couriers, for fraud management and to handle complaints.

When do we collect your personal data?

• When you purchase a product or service in store or by phone. • When you engage with us on social media • Your receipts for you when you make a purchase • When you contact us by any means with queries, complaints etc. • When you ask one of our staff members to email you information about a product or service • When you choose to complete any surveys we send you • Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the staff member who provided that service, it may be passed on to them if requested • When you fill in any forms. For example, if an accident happens in store, a staff member may collect your personal data • When you visit our Store which usually have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.

Your name and contact details

Phone number: This will only ever be used for service communications e.g. regarding your ordered delivery. We will never use your phone number for marketing purposes. To send you service messages by text or e-mail, such as order updates. We’ve got to do this to perform our contract with you i.e. so we can tell when your order is coming, or let you know if there are any problems with it Address: When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations. Email: This may be used for marketing and/or service communications (depending on the preferences you have set). If we observe continued inactivity from an email address, for example over a two year period it will be flagged as inactive.

Your payment information

Take payment and give refunds. We need to do this to perform our contract with you. This is not stored.

Your contact history with us

What you’ve said to us – for example, over the phone, on email, or on social media. To provide customer service and support We’ve got to do this to perform our contract with you, after all, you expect the best service from us. To train our staff, so that, when you contact us, you get the best possible customer service

When you use our website

When you use our Website, we gather certain information about you including details of your operating system, browser version, domain name and IP address, the website (URL) you came from and go to and the parts of the Website you visit. We may also gather statistics, traffic patterns and related website information. So that we can diagnose issues, which are sometimes specific to different types of device you are using to access our site and the versions of the operating system and browser they are running A cookie is a small file, which is stored by your browser on your computer’s hard drive. We use cookies in accordance with our Cookies Policy below. We use cookies to store information such as your user ID and your session identifiers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What kind of communication do we send?

If you joined our mailing list and have said that we can contact you, we’ll send you news & special offer information by email.

How can I see and update my information?

If you registered via email or the Website, you can view, amend and/or delete any personal information you have provided us with at any time by editing Your Profile, all members can view and amend their communication preferences at any time by clicking the unsubscribe link at the bottom of any email from us.

Keeping your information

In the case of any contact you may have with our team, we will retain your information for as long as is necessary to provide support or support-related reporting and trend analysis only, unless of course you tell us that you no longer wish to be a customer or you unsubscribe from specific communications.

Security

The security of your personal information is very important to us, and we take all reasonable steps to protect your personal information.  We cannot guarantee the security of any personal information you disclose online and any transmission of your personal information is at your own risk. You accept the inherent security implications of providing information online and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Transfers of personal information outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions, for example Google Cloud, Dropbox or Microsoft Onedrive. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, Privacy Shield is the legal basis for the transfer.

How to contact us

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to R.I.C Hemmings Timber Ltd, 3A Hoddesdon Road, Belvedere, DA17 5JA.

For purposes of EU data protection law, I, David Hemmings, am the data controller of your personal information. If you: • Have any questions or feedback about this notice • Would like us to stop using your information • or have a complaint please contact us at enquiries@hemmings-timber.co.uk